Terms and conditions
Products
★ Every item is designed and painted by me with care.
★ Colors may look slightly different in person compared to what you see on your screen.
★ All artwork, illustrations, and images in my shop belong to The Land of Flávia
They may not be copied, reproduced, or resold without my written permission.
Custom Duties
★ Buyers are responsible for customs duties, import taxes, or fees that may apply in their own country. These are not included in the item or shipping price.
Processing and Shipping
★ Standard processing time: 1–2 business days.
★ Orders are shipped via Post NL. Estimated delivery times vary by destination and are only estimates — delays can happen, especially due to customs or local postal services.
★ You’ll receive a dispatch confirmation once your parcel is on its way.
Returns & Cancellations
★ You may cancel or return your order within 14 days of receiving it, no questions asked.
★ To start a return, please contact me the 14-day window.
★ Buyers are responsible for return shipping costs.
★ I will issue your refund within 14 days of receiving the returned item, including the original standard shipping cost.
★ Refunds are sent back to your original payment method.
Limitations of Responsibility
★ Once your parcel leaves my hands, it is in the care of the postal service. I cannot be responsible for delays due to customs, postal strikes, or other factors outside my control.
Privacy & Data
★ I only use your personal details to process and ship your order.
★ I never sell or share your data, except with services directly needed to fulfill your order (such as postal companies and payment processors).
★ I comply with the GDPR (General Data Protection Regulation).
Governing Law
★ These terms are governed by the laws of the Netherlands. Any disputes will be handled by Dutch courts.
Final Note
★ I want you to be delighted with your order. If something goes wrong, please reach out, I’ll always do my best to help.